FileMaker Clinic
Who is this for?
€250 + (VAT) per clinic including:
- A 1 hour interview session.
- A report with up to 15 of your top IT and data related business needs.
- A follow up phone call to answer your questions about the report.
In cases where your IT and data business needs are so complex that a single session is not sufficient we will work with you to define an appropriate response.
The Caltec FileMaker Clinic is designed for two types of people:
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First, current and former clients of Caltec who are business owners and decision makers. You rely on a FileMaker database to make choices, track vital data, and manage your organization. We can help you to better understand your databases potential for improvement and how it can add even more value to your daily operations.
Secondly, if you have a FileMaker database developed in-house, Caltec can help you to take that solution to the next level.
What happens during a Clinic?
A Caltec FileMaker Clinic consists of an interview lasting about 1 hour.
- The clinic starts with a brief introduction and a short interview to cover the basics.
- Next, we will ask you specific questions about your business needs and your database.
- Finally we will work with you to brainstorm ideas for improvement.
- Following the clinic we will prepare a written report for you.
What does a report look like?
Following the Caltec FileMaker Clinic we will prepare an itemized and written report outlining up to 15 of your business IT needs, charting a path to satisfying them, and explaining how you can benefit from your IT system.
Example report of one business need.
00/00/00
Client Name
Caltec FileMaker Clinic
Item 01: Order Confirmation Emails
Need: Client must send each client confirmation emails after each order.
Current situation: Confirmation emails must be sent manually. This process requires a lot of time and is error prone.
Recommendation: The database should automatically send an email to clients when an order is complete. The email should include a greeting, order details, terms/conditions, and a closing salutation. As an option the system can send an SMS confirmation as well.
Return On Investment (Benefits): The client processes an average of 500 orders per year. Email confirmations require an average of 5 minutes each. The total time that will be saved using automatic processing of emails is about 42 hours yearly. Assuming that the clients time is worth €25/hour the total savings of an automatic confirmation system is €1050 per year.
In addition, using the manual method about 5% of emails experience errors in processing, that is 25 emails/year. Each error creates an average of 30 minutes of customer services work to resolve. Email confirmation errors cost €312.50/year in direct costs and an un-estimated amount in reputation costs.
Item 02: .............
You may also schedule a follow up phone call to answer any questions about the report.
